Return Policy

Digital Products

Due to the nature of digital products, all sales are final. Once a digital product has been downloaded or accessed, it cannot be returned. However, we want to ensure your satisfaction with your purchase.

Refund Policy

We offer refunds in the following circumstances:

• If you experience technical issues that prevent you from accessing the product and we are unable to resolve them
• If the product received differs substantially from the description
• If the product is defective or corrupted
• Refund requests must be made within 14 days of purchase

How to Request a Refund

To request a refund, please contact us with the following information:

• Your order number or purchase confirmation email
• Reason for the refund request
• Details of any technical issues encountered

We will review your request and respond within 5 business days. Approved refunds will be processed to the original payment method within 10 business days.

Product Support

If you experience any issues with your digital product, we encourage you to contact our support team first. We may be able to resolve the issue without requiring a refund. Our support team is committed to ensuring you have a positive experience with your purchase.

Custom Products

For custom digital products and brand lab services, refunds are evaluated on a case-by-case basis. If work has already commenced, partial refunds may apply depending on the stage of completion.

Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to this page. Your continued use of our services after any changes indicates your acceptance of the updated policy.